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Nexorlio

Work

Selected work

A sample of projects we've built. Client names are withheld under confidentiality agreements, but the work and the technical details are real.

saas.example

SaaS

SaaS Onboarding Platform

SaaS

SaaS Onboarding Platform

Built the core product for a startup taking their onboarding flow from a manual, sales-assisted process to fully self-serve — including account provisioning, usage-based billing, and an internal admin dashboard.

  • Designed a multi-tenant data model supporting per-account plans and usage limits
  • Integrated metered billing so pricing scales with actual usage
  • Built an internal dashboard for the support team to manage accounts without engineering involvement
Services: Product Development, Cloud & EngineeringStack: Next.js, Node.js, PostgreSQL, AWS
e-commerce.example

E-commerce

E-commerce Inventory Sync

E-commerce

E-commerce Inventory Sync

Replaced a manual, spreadsheet-based inventory process with an automated sync service connecting the storefront to a warehouse system and two marketplace channels.

  • Built a sync service that reconciles stock and pricing across channels on a short polling interval
  • Added conflict handling for cases where stock changes on multiple channels near-simultaneously
  • Containerized the service so it could be deployed and scaled independently of the storefront
Services: Product Development, Cloud & EngineeringStack: React, Node.js, Docker, AWS
healthcare.example

Healthcare

Clinic Scheduling Assistant

Healthcare

Clinic Scheduling Assistant

Built an internal scheduling tool that reduced the back-and-forth between front-desk staff and providers when booking, rescheduling, and confirming appointments across locations.

  • Modeled provider availability across multiple locations and appointment types
  • Added automated reminder and confirmation messages to cut down on no-shows
  • Handled patient and scheduling data with care around access control and audit logging
Services: Product Development, AI & AutomationStack: Python, Next.js, PostgreSQL
saas.example

SaaS

Support Ticket Triage Automation

SaaS

Support Ticket Triage Automation

Introduced an automation layer in front of an existing support inbox that classifies incoming requests and routes them to the right team before a human ever opens the ticket.

  • Built a classification step that tags tickets by urgency and category before routing
  • Connected the workflow directly to the company's existing helpdesk API — no new tool for the support team to learn
  • Left a manual override path so the team could correct misrouted tickets and improve the system over time
Services: AI & Automation, Consulting & SupportStack: Python, API Integrations, Docker
e-commerce.example

E-commerce

AI Agent for Order & Shipping Support

E-commerce

AI Agent for Order & Shipping Support

Built a task-specific AI agent embedded in the storefront's support widget that looks up order status, tracks shipments, and answers common post-purchase questions on its own — escalating to a human only when it can't resolve the request.

  • Gave the agent direct access to order and shipment APIs, not just a scripted set of replies
  • Defined clear escalation rules so refund requests and edge cases are handed off to a human teammate
  • Logged every agent action so the support team could review what it did and why, and correct it over time
Services: AI & Automation, Consulting & SupportStack: Python, AI Agents, API Integrations
healthcare.example

Healthcare

Patient Intake Form Modernization

Healthcare

Patient Intake Form Modernization

Rebuilt a legacy paper-based intake process as a web form integrated with the clinic's existing records system, cutting down on front-desk data entry.

  • Migrated a multi-page paper intake packet into a guided, mobile-friendly web form
  • Integrated form submissions directly with the existing records system via API
  • Worked within the provider's existing compliance and data-handling requirements
Services: Product Development, Consulting & SupportStack: Next.js, Node.js, API Integrations
e-commerce.example

E-commerce

Checkout Performance Rebuild

E-commerce

Checkout Performance Rebuild

Rebuilt a slow, third-party checkout flow as a custom implementation to cut load times and reduce drop-off during checkout on mobile connections.

  • Replaced a heavy third-party checkout widget with a lighter, custom-built flow
  • Reworked the deployment pipeline so checkout changes could ship independently of the main storefront release
  • Set up monitoring specifically around checkout errors and payment failures
Services: Product Development, Cloud & EngineeringStack: React, Node.js, AWS

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